Q: HOW MUCH DOES SHIPPING COST?
A: Please refer to our cost table

Q: WHAT SECURITY CAN PAGANINI OFFER ME FOR THE PROTECTION OF MY CREDIT CARD DATA?
A: Total Protection. Credit Card payments at Paganini are processed in absolute security and protection. The system utilizes Secure SSL Technology and Verisign, a world leader in online transaction security, certifies it.

Q: MAY I RETURNED MY PURCHASE IF I AM NOT SATISFIED?
A: Absolutely, we want only satisfied clients and guarantee your satisfaction with the quality of our material and craftsmanship. Should you choose to return a product, make sure it was not used, you must return the item(s) in the original packing and maintaining the labels. It should not be worn, washed or damaged in any way.

Q: WHAT PROTECTION EXISTS FOR THE PRIVACY OF MY INFORMATION?
A: Paganini will never share your personal information with anyone than the financial institutions processing the transaction and in any case Paganini does not store the credit card number, please refer to the Privacy & Security page of this web site.

Q: TO WHAT COUNTRIES DOES PAGANINI SHIP?
A: Paganini is currently serving clients in countries all over the world.

Q: CAN I MAKE GIFT PURCHASES?
A: Absolutely, while completing the purchasing process you just need to indicate the recipient information, shipment will be addressed to the person and address of your choice.

Q: WHAT IS PIN CODE?
A: PIN is a personal code for each single registered user, enabling him to get a discount on the selected articles before completing the order.
He just needs to enter PIN code in the order summarising page, so the system will directly recalculate the total for the articles entered plus the dsct percentage.
The PIN code requires users to be registered.

Q: WHAT IS YOUR STANDARD DELIVERY TIME?
A: Shipments are via UPS Ground or FedEx; you can expect shipment 48 hours after the order and normal delivery time between 2 and 5 days standard for the 48 continuous United States. Alaska, Hawaii, Puerto Rico and Canada will be service via express air service and at additional fee.

Q: DO YOU HAVE RUSH DELIVERY?
A: Rush or overnight service is not available at the present time; implementation of this premium service will be coming soon.

Q: HOW MUCH PAGANINI PRODUCTS COST?
A: Paganini products are competitively priced, please refer visit our web site. Promotion and special offers will be made available to recurring customers.

Q: WILL MY SHIPMENT BE SECURE?
A: UPS and FedEx will provide Shipping service in USA. Merchandise will be shipped at our risk being covered by mandatory insurance.

Q: WHAT ARE MY PAYMENT OPTIONS?
A: Payments are accepted via major credit card: Amex, Discover, Visa and MasterCard.

Q: WILL I BE ASKED TO PAY ANYTHING OTHER THAN THE AMOUNT I SEE THE MOMENT THAT I AUTHORIZE THE TRANSACTION AT THE PAGANINI SITE?
A: For delivery in USA there will be no additional charges, for any international shipment outside USA & EEC customs duty will be charged according to the local import law and regulation. Please enquiry with info@dariopaganini.it.

Q: WHEN MY ORDER OFFICIALLY IS CONSIDERED PLACED?
A: When you receive our e-mail confirmation of the order.

Q: CAN I REQUEST AN INVOICE FOR MY ORDER?
A: Yes, invoice will be inserted in the packaging.

Q: DO YOU OFFER ELECTRONIC GIFT CARDS?
A: Currently we do not offer electronic gift cards